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Our Returns Policy
You may return most items sold by Garinet within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items.
We cannot accept returns of certain items, including:
- Any television 27 inches or larger.
- Any product missing the serial number or UPC.
In addition, we will only issue partial refunds for the return of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any book that has obvious signs of use.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is damaged, or is missing parts.
Problem with an Order?
If something is wrong with an order that is being sold on Garinet Websites, we certainly want to help you. Please read the information below for more on how to proceed.
Do you need to cancel or change an order that has not yet entered the shipping process?
Did you receive a damaged or defective item? If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item.
Did you receive the wrong item or an item you didn't order?
Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Customer Account for estimated delivery dates for every shipment associated with your order.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Customer Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Need further assistance? Send us an e-mail, include as much information as possible, such as the nature of the defect or damage or the name of any missing items.
We work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If we are unable to deliver, we will do our best to refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we try our best to keep these to a minimum and we will take appropriate action.
If you paid for an order, and the estimated delivery date passes, you have the right to be concerned. We are responsible for communicating with you and for correcting any problems that might arise with lost shipments, damaged items, or other mishaps. If we fail to deliver, you may be eligible for reimbursement.
Like unreceived orders, wrong orders should be brought to your seller's attention. Contact us for assistance. If we fail to deliver, you may be eligible for reimbursement.
- Our first concern at Garinet is maintaining a safe and secure web site on which your orders can take place.
- You may submit an Online Incident Report Form to the National Fraud Information Center.
You may also want to review these other online resources: